UGI Gas Utilities Inc.'s
Universal Service Programs
General Information:
Where To Call?
You may directly ask about and apply for UGI Gas’s Low
Income Programs by calling 1-800-340-5394.
What Are The Names Of UGI Gas’ Programs?
How Can These Programs Benefit Me?
- LISHP lowers your
monthly bill based on the amount of your household income.
- LIURP helps reduce household gas use resulting in
lower bills.
- CARES connects you to local social service agencies
that can help you.
- Operation Share provides grants to stop shut-off
or to reconnect service.
The LISHP Program
What are the actual benefits I can get in LISHP?
Reduced
monthly payments:
- As a LISHP customer, you will receive a
sizeable discount on your ongoing gas usage. Your new LISHP
bill will be based on your income level, rather than your
actual gas usage. This should lead to significant savings
on your bill.
Freezing past debt:
- If you were not enrolled in the LISHP
program in the past, then when you enroll, your past debt
will be frozen. This means that as long as you make your
LISHP payments on time and in full, UGI Gas will not make
collections on that past due amount and no fees will be applied
against the debt.
- If you are removed from the LISHP program
for failing to pay your LISHP bill in full and on time, then
UGI Gas may begin collection on this amount.
Forgiving past
debt:
- As long as you remain in LISHP and make your payments
on time and in full each month, UGI Gas will forgive your
frozen debt as follows: 1/3 of the debt at 6 months, 1/3
of the debt at 18 months, and 1/3 of the debt at 30 months.
How do I know if I am eligible for LISHP?
- You are eligible
for LISHP if you have household income at or below 150% of
the Federal poverty income guidelines (click here for a table
with the Federal poverty income guidelines).
- Normally, you
must be a home heating customer to be eligible, but the company
sometimes makes exceptions.
What are my responsibilities to get into and stay in LISHP?
- You
must contact UGI Gas at 1-800-340-5394 to apply for LISHP.
- You must fill out an application and verify your
income, as well as recertify this information at the company’s
request.
- You must pay your LISHP bill on time and in full
each month.
- LISHP participants must also apply for the LIHEAP
program.
Can I be removed from LISHP?
- Yes, you may be removed
from LISHP after you miss two LISHP payments.
- If your household income increases above the eligibility
guidelines, or you do not provide the requested annual income
information, or you do not comply with program guidelines,
then you may be removed from the program.
- After successful
completing 30 months of the LISHP program, UGI Gas may evaluate
your situation and possibly remove you from the program.
Can I get back into LISHP if I am removed from the program?
- Yes.
To be reinstated in the program, you must pay all of your
missed LISHP bills.
- If you are removed from LISHP AND your
service has been shut off, you will have 60 days in which
you must pay all of your missed LISHP bills to be reinstated
in the program.
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The
LIURP Program
What is LIURP?
- UGI Gas’s LIURP helps households
with high gas use levels conserve energy and reduce monthly
energy bills.
How can I qualify for LIURP?
- You must have household
income of 150% or less of the Federal poverty income guidelines
(click here for a table with the Federal poverty income guidelines).
- UGI GAS reserves some of its LIURP services for households
between 150% and 200% of the Federal poverty income guidelines
(click here for a table with the Federal poverty income guidelines).
- Additionally, you must use 1,250 ccf of gas annually.
What are the actual benefits of LIURP?
- By participating
in LIURP, you may reduce the amount of energy you use each
month. This will most likely result in lower monthly bills.
- By participating in LIURP, you will receive a free
home energy usage review, education to help you learn how
to reduce your energy use, and the installation of energy
conservation measures (i.e. the replacement of old appliances
with new energy efficient ones).
What are my responsibilities as a LIURP participant?
- To
receive services, you must agree to submit verification of
your household income as part of the application process.
- As a participant, you must agree to allow a utility
employee (or subcontractor) inspect your residence and perform
an energy audit.
- You must also agree to allow a utility employee (or
subcontractor) to inspect your residence one year after the
conservation measures are installed. This allows the utility
to determine if the conservation measures have been cost
effective and helped you to reduce your energy consumption.
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The CARES
Program
The CARES program helps customers unable to pay their gas
bills due to a temporary hardship. The CARES program connects
customers with resources located in their own community. These
community resources then help the customer manage his/her problems.
How do I qualify for CARES?
- If you have a delinquent
balance or an inability to pay your gas bill, you may qualify
for CARES.
- Seniors or customers with a special needs (such as
job loss, disability, loss of the head of the household,
or temporary illness) are also eligible.
What are the benefits to me of participating in CARES?
- Participants
in CARES can receive free referrals to assistance agencies
in the local community, such as a nonprofit organization or
social service agency.
- Participants in CARES can receive referrals to other
UGI Gas Universal Services programs.
- Participants in CARES may receive special payment
arrangements depending on their payment history and on their
specific situation.
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Operation Share Energy Fund Program
The Operation Share program provides customers with cash assistance
to help pay down their outstanding balances.
What are the benefits of applying for an Operation Share grant?
- By
participating in Operation Share, you may receive up to a $300
cash grant that will be paid directly to the utility on your
behalf.
When can I request a grant from Operation Share?
- The
program is open all year long.
How do I qualify for an Operation Share grant?
You can
qualify for Operation Share if:
- You have an outstanding balance
on your bill.
- You total household income is at or below 200%
of the Federal poverty income guidelines (click here for
a table with the Federal poverty income guidelines).
- You have paid at least 3 of your last 12 bills.
- You have
demonstrated an inability to pay for your bill.
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