PECO's
Universal Service Programs
General Information:
Where To Call?
You may directly ask about and apply for PECO’s Low Income
Programs by calling 1-800-774-7040.
What Are The Names Of PECO’s Programs?
How Can These Programs Benefit Me?
- CAP lowers your monthly
bill based on the amount of your household income.
- LIURP
helps reduce household electric use resulting in lower bills.
- CARES connects you to local social service agencies that
can help you.
- MEAF provides grants to stop shut-off or to
reconnect service.
The CAP Program
What are the actual benefits I can get in CAP?
Reduced
monthly payments:
- As a CAP customer, you will receive a sizeable
discount on your ongoing electric or gas usage. As a CAP
customer, you will receive a discount on a portion of the
energy you use, depending on your income level. This should
lead to significant savings on your bill.
Freezing past debt:
- If you were not enrolled in the CAP
program in the past, then when you enroll, your past debt
will be frozen. This means that as long as you make your
CAP payments on time and in full, PECO will not make collections
on that past due amount and no fees will be applied against
the debt.
- If you are removed from the CAP program for failing
to pay your CAP bill in full and on time, then PECO may begin
collection on this amount.
Forgiving past debt:
- If you pay your CAP bill on time and
in full for six months, your entire outstanding debt will
be forgiven.
How do I know if I am eligible for CAP?
- You are eligible
for CAP if you have household income at or below 150% of
the Federal poverty income guidelines (click here for a table
with the Federal poverty income guidelines).
- You must also
agree to apply for LIHEAP and receive LIURP services from
PECO.
What are my responsibilities to get into and stay in CAP?
- You must contact PECO to apply for CAP by calling 1-800-774-7040
- You must fill out an application and verify your income.
- You
must pay your CAP bill on time and in full each month.
Can I be removed from CAP?
- Yes, you may be removed from
CAP if you do not pay your CAP bills in full and on time
each month.
- If your household income increases above the eligibility
guidelines, or you do not provide the requested annual income
information, or you do not comply with program guidelines,
then you may be removed from the program.
Can I get back into CAP if I am removed from the program?
- Yes. To get back into CAP, you must pay all of the CAP bills
you missed.
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The LIURP Program
What is LIURP?
- LIURP helps households with high electric
and gas use levels conserve energy and reduce monthly energy
bills.
How can I qualify for LIURP?
- You qualify if you have
a household income at or below 150% the Federal poverty income
guidelines OR if your household income is between 150% and
200% of the Federal poverty income guidelines and you have
a past due balance. (click here for a table with the Federal
poverty income guidelines).
- PECO also requires that you use
a certain amount of energy before you can qualify for the
program.
What are the actual benefits of LIURP?
- By participating
in LIURP, you may reduce the amount of energy you use each
month. This will most likely result in lower monthly bills.
- By
participating in LIURP, you will receive a free home energy
usage review, education to help you learn how to reduce your
energy use, and the installation of energy conservation measures
(i.e. the replacement of old appliances with new energy efficient
ones).
What are my responsibilities as a LIURP participant?
- To
receive services, you must agree to submit verification of
your household income as part of the application process.
- As
a participant, you must agree to allow a utility employee
(or subcontractor) inspect your residence and perform an
energy audit.
- You must also agree to allow a utility employee
(or subcontractor) to inspect your residence one year after
the conservation measures are installed. This allows the
utility to determine if the conservation measures have been
cost effective and helped you to reduce your energy consumption.
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The CARES
Program
The CARES program helps customers unable to pay their electric
bills due to a temporary hardship. The CARES program connects
customers with resources located in their own community. These
community resources then help the customer manage his/her problems.
How do I qualify for CARES?
- You may qualify for CARES
if you are low income, have special needs, are payment troubled,
and have special circumstances.
What are the benefits to me of participating in CARES?
- Participants
in CARES can receive free referrals to assistance agencies
in the local community, such as a nonprofit organization
or social service agency.
- Participants in CARES can receive
referrals to other PECO Universal Services programs.
- Participants
in CARES may receive special payment arrangements depending
on their payment history and on their specific situation.
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The MEAF Program
The MEAF program provides customers with cash assistance to
help pay down their outstanding balances.
What are the benefits of applying for a MEAF grant?
- If
you qualify, you may receive up to $500 toward the payment
of your past due utility debt.
When can I request a grant from MEAF?
- MEAF grants may
be requested all year.
How do I qualify for a MEAF grant?
You must meet the
following requirements to qualify for a MEAF grant:
- Your household
income must be at or below 175% of the Federal poverty income
guidelines (click here for a table with the Federal poverty
income guidelines).
- You must be a resident of the county in
which you are applying for a grant.
- Your utility Service must
be shut-off or in shut-off status
- You must not have received
a MEAF grant in the past two years.
- You must have applied
for LIHEAP Cash and Crisis assistance programs when available.
- The grant must reduce utility bill to zero, whether used
alone or with other resources.
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